How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United States.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@velvetandvalue.com. Orders that have already been processed may not be eligible for changes.