Refund policy

At Velvet & Value, we strive to provide our customers with quality products and exceptional service. Customer satisfaction is our highest priority.

Please review the following return and refund terms carefully:

1. Return Window

We accept returns within 30 days of product delivery. All sales are final after this 30-day period. To be eligible for a return, items must be unused, in their original condition, and with all original packaging intact. Return shipping costs for non-defective items are the responsibility of the customer.

2. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days and issued to the original payment method used at checkout (e.g., if payment was made by credit card, the refund will be returned to that same credit card).

3. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 30 days of receipt at info@velvetandvalue.com with details and supporting photos. We will assess the issue and offer a replacement, full refund, or store credit at our discretion. Return shipping costs for damaged or defective items will be covered by Velvet & Value.

4. Order Cancellation

Orders may only be canceled before shipment. Orders are processed and fulfilled within 1–2 business days, so please contact us promptly if you need to cancel. Once an order has shipped, cancellation is no longer possible.

5. Exceptions

Certain circumstances may allow for exceptions, such as receiving a product that significantly deviates from what was advertised. To discuss a potential exception, please contact us with details and supporting documentation at info@velvetandvalue.com.

Contact Us

For any questions regarding this policy, please reach out to our customer service team at info@velvetandvalue.com.